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IT Service and Operations Management

These are two of the most important cloud initiatives in the government Government space today. Legacy products are not easy to maintain, and agencies need a platform that scales to the agency’s growth.
reactive approach to ticketing with self-service capabilities
Today's government need more automated IT processes and less manual tasks. As agencies look at adopting solutions like ServiceNow, Splunk, and Atlassian, they need a trusted partner who can build, migrate, and support the deployments government customers need. GLT has nearly a decade of experience helping customers like the Office of Naval Research (ONR) and the US Army Combat Readiness Center (USACRC) build, operate, and maintain new and upgraded software deployments.
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Key Capabilities

Datacenter Operations
Trust GLT to handle your secure datacenter operations. In 2018, GLT took on the project of setting up a data center for the US Army Combat Readiness Center (USACRC). GLT provided the setup and support for their COOP site, backup generator, APC, HVAC, cabling, fire detection, and fire suppression.
Public Key Infrastructure (PKI)
Looking to implement a Public Key Infrastructure or Common Access Card system? GLT has implemented Public Key Infrastructure (PKI) tools across multiple projects. In 2011, GLT implemented DoD Common Access Card (CAC) and Public Key Infrastructure (PKI) systems based on two-factor authentication for the Office of Naval Research (ONR).
SIPR/NIPR Network Administration
Does your agency deal with SIPRnet or NIPRnet? GLT has extensive experience with the DoD’s SIPRnet and NIPRnet protocols for transmitting classified and non-classified information. In 2018, Karthik Consulting developed a Network Operations Center for the US Army Combat Readiness Center (USACRC) that maintained configurations consistent with DoD and Army regulations for SIPRnet and, in 2017, managed reports on the SIPRnet and NIPRnet systems for the Office of Naval Research.
Network Operations Center
Is your agency looking to build or expand a Network Operations Center? In 2018, GLT took on the project of supporting the US Army Combat Readiness Center’s (USACRC) Network Operations Center. GLT provided the setup and support for routers and switches, servers, network storage, backup systems, generators, and cabling. We also provided setup and support for their COOP site and maintained configurations consistent with DOD and Army regulations and provided routine hardware and software updates to the Network Operations Center.
High Availability
Does your agency demand high availability and uptime? In 2018, GLT took on the project of supporting the US Army Combat Readiness Center’s (USACRC) Network Operations Center. This center was equipped with multiple systems to ensure high availability including IDS monitoring, backup servers, backup tape libraries, backup generators, as well as APC and HVAC control to ensure maximum uptime.
Database Administration
Are you looking for help administering or upgrading your databases? In 2010, GLT built, operated, and maintained load-balanced SharePoint Farms as well as Windows and SQL Server databases for the Office of Naval Research (ONR). In 2014, GLT worked again with the ONR to maintain and support Windows servers and Oracle databases running on Red Hat Linux.
Enterprise Data Warehouse
Are you looking to design, build, or expand your Enterprise Data Warehouse? In 2018, GLT assisted with the design and construction of an enterprise data warehouse for the US Army Combat Readiness Center (USACRC). This project also created operational procedures allowing for the integration of data from multiple, Army-designed sources for analytical reporting, queries, and decision-making.
Audio/Visual Support
Are you looking for audio-visual support to boost your teleconferencing and streaming infrastructure? In 2018, GLT provided audio-visual support for the US Army Combat Readiness Center (USACRC) to enhance their teleconferencing capabilities, audio-video systems, and streaming infrastructure.
Enterprise Helpdesk
Are you looking for a trusted partner to support your enterprise helpdesk? In 2014, GLT supported a helpdesk for a suite of IT applications that provided three tiers of support for the Office of Naval Research (ONR) to assist with their post-award contract administration support. GLT also developed and maintained user guides, software-related requirements, design and testing documentation, and release plans for major releases of the IT applications supported by the helpdesk.